E-learning Course: Communication Skills for Telephone Consultations

Many healthcare staff are now carrying out consultations on the telephone.  This is often a type of consultation that staff have not encountered prior to COVID-19 and can be an area of anxiety.  This course demonstrates how applying the core skills of the Calgary-Cambridge Guide to telephone consultations provides a structured and patient-centred approach.  We hope you find this online learning package useful.

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This was developed by:
Developed by EACH, NHCP, RCSI, HSE, NCICP