Many healthcare staff are now carrying out consultations on the telephone and video. This is often a type of consultation that staff have not encountered prior to COVID-19 and can be an area of anxiety. This course (together with the E-learning Course: Communication Skills for Telephone Consultations) demonstrates how applying the core skills of the Calgary-Cambridge Guide to telephone and video consultations provides a structured and patient-centred approach. We hope you find these online learning packages useful.
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